How can we help?
Orders & delivery
Tracking, delivery windows, split deliveries, failed deliveries and site access.
12 articlesPayments
Mobile money, bank transfer, card, cash on delivery, VAT invoices and receipts.
9 articlesReturns & refunds
What can be returned, how long refunds take, damaged and short deliveries.
7 articlesHaulage & truckloads
Booking a truck, matching times, waiting charges, tipping access and tracking.
10 articlesEquipment leasing
Availability, deposits, operators, extensions, late returns and damage.
8 articlesHiring professionals
Booking, verification, day rates, disputes and rating completed jobs.
6 articlesYour account
Signing in, delivery sites, business details, notifications and installing the app.
11 articlesSelling & partnering
Applying, verification, listing products, commission and weekly payouts.
14 articlesWhere is my order?
Open Orders in your account. Material deliveries show a status and a delivery window; truckloads show a live map with the driver's position and number. If a delivery has passed its window without an update, contact us from the order and we'll chase the supplier directly.
My mobile money payment didn't go through. Was I charged?
If you didn't approve the prompt, nothing left your wallet — the order is simply held for 15 minutes and then released. If your wallet was debited but the order still shows unpaid, contact us with the transaction ID from your SMS and we'll reconcile it, usually the same day.
Can I change the delivery site after ordering?
Yes, until the supplier marks the order as dispatched or a truck is matched. After that, contact us — a change may be possible but haulage pricing can change with distance.
The truck can't get onto my site. What now?
Call the driver from the tracking screen first; often a different approach works. If the site genuinely can't take that truck, we'll return the load and re-quote with a smaller vehicle. Save the maximum truck size on each of your sites to prevent this happening again.
What can I return, and how long do refunds take?
Unopened goods within seven days of delivery. Bulk aggregates and ready-mix can't be returned once tipped, for obvious reasons. Approved refunds go back to the original payment method — mobile money is usually same-day, bank transfer three to five working days.
Do you deliver outside the four zones?
Not on standard pricing yet. For a site outside Greater Accra, Tema, Kumasi or Takoradi, send a quotation request and suppliers can quote delivery specifically.
I'm a supplier. When do I get paid?
Weekly, to your registered mobile money or bank account, for all orders confirmed delivered in that period. Your payout schedule and any pending amounts are visible in your partner dashboard.
Talk to us directly.
Monday to Saturday, 7am – 7pm. English and Twi.
0302 555 010
Send a photo of a delivery problem and we'll pick it up from there.
For anything that isn't urgent. We reply within one working day.
help@consmas.com.gh